FREE WORLDWIDE SHIPPING

TERMS OF USE

By using this website you agree to the Terms of Use. Franco Florenzi reserves the right to prevent access to any user who is found to be in breach of these Terms of Use.

TERMS OF USE

These terms of use (together with the documents referred to in it) tell you the terms on which you may make use of our site and the services we provide, whether as a guest or a registered user.

Use of our site includes accessing, browsing, contributing, or registering to use our site.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.


INFORMATION ABOUT US

www.francoflorenzi.com is operated by Franco Florenzi Ltd. We are registered in England and Wales under the company number 09320740 and have our registered office at 1 Rashwood Cottage, Rashwood Hill, Droitwich, Worcestershire, WR9 0BJ. Our VAT number is GB209446896.


CHANGES TO THESE TERMS

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we make, as they are binding on you.


CHANGES TO OUR SITE

We may update our site from time to time, and may change the content at any time.

However, please note that any of the content on our site may be out of date at any given time and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.


ACCESSING OUR SITE

Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your Internet connection are aware of these terms of use and other applicable terms and conditions and that they comply with them. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted.


PRODUCTS

Great care has been taken to ensure that the description, prices and specifications of Franco Florenzi's products are correct at the time of publishing and that the reproduction of colour is as accurate as the photographic and production processes will allow.

Due to the limitations of digital photography and the technology around how images appear on your device, there may be variations between how our products look online and the actual product.

This does not affect your statutory rights. Franco Florenzi reserves the right to change without notice any of the details of the products on the site, including prices, colours and sizes.


PHOTOGRAPHS

All of the photographs used on our website are subject to copyright and under no circumstances are images to be used. Any reproduction or distribution without permission would be copyright infringement.


INTELLECTUAL PROPERTY RIGHTS

We are the owner of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

Franco Florenzi is a Trade Mark registered in the United Kingdom (No. UK00003105765), the European Union (No. 014280721) and Internationally (No.1287896) under the registration numbers provided above.

Our products are protected by copyright and design law, including registered Community Designs.

You must not use any part of the content on our site for commercial purposes without obtaining a license to do so. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

If you are aware of counterfeit items that may infringe on the above rights then please contact us at trade@francoflorenzi.com.


TERMS OF SALE

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Payments made by bank transfer are non-refundable and in the case of a return, store credit will be provided. 

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times, are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.


USE OF INFORMATION ON OUR SITE

Our site is available for personal, non-commercial use by you only. Any kind of automatic capturing and/or redistribution of content from our site (sometimes described as screen scraping) is not permitted. You are on notice that this can cause damage to us, other users and our authorised suppliers.

In addition to legal action, we may suspend or delete user accounts where we suspect they might be used for this purpose.


LIMITATION OF OUR LIABILITY

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms, which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• use of, or inability to use, our site; or

• use of or reliance on any content displayed on our site.

Please note, that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.


VIRUSES

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material, which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.

In the event of such a breach, your right to use our site will cease immediately.


LINKING TO OUR SITE

You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the homepage. We reserve the right to withdraw linking permission without notice. If you wish to make any use of content on our site other than that set out above, please contact trade@francoflorenzi.com.


THIRD PARTY LINKS

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.


APPLICABLE LAW

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

PRIVACY POLICY

Franco Florenzi is completely committed to protecting the privacy of our site visitors and customers. Therefore, we will not disclose information about our customers to third parties except where it is part of providing a service to you.

PRIVACY POLICY

Franco Florenzi Ltd is completely committed to protecting the privacy of our site visitors and customers. Therefore, we will not disclose information about our customers to third parties except where it is part of providing a service to you or where the law requires.

We may change this privacy policy from time to time, so please check this page regularly to ensure that you are happy with any changes.


CONSENT

Your consent is important to us; therefore, we will never sell your name, address, e-mail address, credit card information or any other personal information to any third party without your consent. Of course, if we sell our business, then information held by the business will transfer with it and will remain subject to our privacy policy.


COMMUNICATION & MARKETING

If you have purchased from our store (thank you!), we may occasionally update you on our latest products, news and special offers via e-mail if you opt-in to receive email marketing communications from us. You can opt-out at any time.


WEBSITE STATISTICS

We may record statistics about the number of visitors to this website or number of purchases made for improvement purposes. 


PROTECTING YOUR SECURITY

We may use the personal information provided by you in order to fulfil necessary anti-fraud checks. This information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of the information. This is done only to confirm your identity for security purposes.

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place physical and electronic procedures to safeguard and secure the information we collect online.

Be aware that the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


THIRD PARTY WEBSITES

Our site may contain links to and from other websites. If you follow a link to any of these websites, please note that they have their own privacy policies and we do not accept any liability for these policies.


PAYMENT

We do not store debit/credit card details that are used at checkout or share them with third party websites. Any customer information submitted at checkout will only be used for the purpose of fulfilling and shipping orders.


CONTACTING US

Under the Data Protection Act 1998, you may request details of personal information, which we hold about you. If you would like a copy of this information, please contact us at trade@francoflorenzi.com. We may charge a fee for this and may require you to provide evidence of your identity.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible and we will correct this information.


HOW MUCH IS SHIPPING?

We offer free standard worldwide shipping on all orders.
Unfortunately, the following countries are exempt from free standard shipping:

Country

Reason

Bangladesh, Botswana, Brazil, Cambodia, Cameroon, Egypt, Estonia, Ethiopia, Guadeloupe, India, Iran, Iraq, Kuwait, Liberia, Morocco, Mozambique, Myanmar, Nepal, New Caledonia, Niger, Nigeria, Pakistan, Saudi Arabia, Singapore, South Afrida, Sri Lanka, Tanzania, Trinidad and Tobago, Tunisia, United Araba Emirates + Uzbekistan

Processing delays of up to 3 months.


For more information on the cost of express shipping, please click here.


WHICH COURIER DO YOU USE?

Standard: Deutsche Post
Express: DHL


WHEN WILL MY ORDER ARRIVE?

Please note, the timeframes specified below may increase or decrease depending on how quickly customs process parcels.

Country

Standard Shipping

Express Shipping

United Kingdom

3-5 Business Days

1-2 Business Days

Belgium, Germany, Ireland, Luxembourg + Netherlands

8-10 Business Days

2-3 Business Days

France

8-10 Business Days

2-3 Business Days

Austria, Denmark, Finland, Italy, Portugal, San Marino, Spain + Sweden

8-10 Business Days

2-3 Business Days

Andorra, Bulgaria, Croatia, Cyprus, Czech Republic, Greece, Hungary, Lithuania, Malta, Monaco, Poland, Romania, Slovakia + Slovenia

10-12 Business Days

2-3 Business Days

Albania, Belarus, Bosnia and Herzegovina, Faroe Islands, Gibraltar, Greenland, Iceland, Liechtenstein, Macedonia, Moldova, Montenegro, Norway, Russia, Serbia, Switzerland, Turkey + Ukraine

10-12 Business Days

2-3 Business Days

United States

10-12 Business Days

2-3 Business Days

Canada

10-12 Business Days

2-3 Business Days

Australia, China, Hong Kong, Japan, South Korea, Malaysia, Philippines, Taiwan + Vietnam

12-15 Business Days

3-4 Business Days

Bahrain, Brunei Darussalam, Jordan, New Zealand, Oman, Qatar + Solomon Islands

12-15 Business Days

4-5 Business Days

Argentina, Armenia, Azerbaijan, Bahamas, Barbados, Belize, Bermuda, Cape Verde, Cayman Islands, Chile, Colombia, Cook Islands, Costa Rica, Cuba, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands, Fiji, Georgia, Guatemala, Guinea, Haiti, Honduras, Jamaica, Kazakhstan, Lebanon, Madagascar, Paraguay, Peru, Puerto Rico, Reunion, Uruguay, Venezuela, British Virgin Islands + U.S. Virgin Islands

17-20 Business Days

4-5 Business Days



WILL I GET A TRACKING NUMBER?

You will receive a tracking number as soon as your order has been dispatched. Please allow 3-4 business days before tracking your parcel.


ADDITIONAL INFORMATION:

For more information please click here.


HOW DO I MEASURE MY WRIST SIZE?

Use a tape measure to measure your wrist around the widest point.
We recommend you do this 2 or 3 times until you get a consistent measurement.
Please allow a few extra millimetres to ensure the bracelet fits comfortably.



BRACELET SIZE CHART

Please refrain from stretching Franco Florenzi bracelets when worn, as this can result in damage over time.

We advise choosing a size, which is closest to your wrist measurement.

WRIST SIZE

BRACELET SIZE

INCHES

CM

MM

XS

6.5"

16.51cm

165.1mm

S

7"

17.78cm

177.8mm

M

7.5"

19.05cm

190.5mm

L

8"

20.23cm

202.3mm

XL

8.5"

21.59cm

215.9mm


HOW DO I MEASURE MY WRIST SIZE?

Use a tape measure to measure your wrist around the widest point.
We recommend you do this 2 or 3 times until you get a consistent measurement.
Please allow a few extra millimetres to ensure the bracelet fits comfortably.



BANGLE SIZE CHART

We advise choosing a size, which is closest to your wrist measurement.
Please note, all bangles are adjustable by 1-2cm.

WRIST SIZE (CIRCUMFERENCE)

BANGLE SIZE

INCHES

CM

MM

S

7"

17.78cm

177.8mm

M

7.5"

19.05cm

190.55mm

L

8"

20.23cm

202.3mm


All footwear sizes displayed on our website are UK sizes.

1. FOOT LENGTH

When measuring your heel-to-toe length you need to:
- Wear the type of socks you'll wear with your shoes.
- Measure your feet in the afternoon as feet typically swell during the day.
- Distribute weight evenly.

Measure your foot length by standing up straight on a hard surface with your heel against the wall and a piece of blank paper taped to the floor, flush against the wall beneath your foot.

Have someone mark the longest part of your foot (referred to as heel-to-toe length) on the paper with a pen or pencil, or measure yourself if necessary. Repeat with the other foot, as right and left sizes may be different.

Use a ruler to measure the heel-to-toe length you marked for each foot.

2. SELECTING A SHOE SIZE

If your foot measurement is halfway between sizes, select the larger size.

You may find one foot is longer than the other, this is quite normal, please use the larger size when making your shoe size selection.

FOOTWEAR CHART
Use your measurements and the chart below to determine your shoe size.

CM

INCHES

UK

EU

USA

23.2

9 ⅛

5

38.5

6

24.5

9 ⅝

6

40

7

25.4

10

7

41

8

26.2

10 ¼

8

42.5

9

27.1

10 ⅝

9

44

10

27.9

11

10

45

11

28.8

11 ⅜

11

46

12


All ring sizes displayed on our website are US sizes.

HOW DO I MEASURE MY RING SIZE

To measure your ring size, please download our ring size guide.

RING SIZE CHART

INSIDE DIAMETER

UK

US

EUROPE

INCHES

MM

I - J

5

49

0.60"

15.6mm

K - L

6

51

0.64"

16.4mm

M - N

7

54

0.67"

17.2mm

O - P

8

56

0.70"

18.0mm

Q - R

9

59

0.73"

18.8mm

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